Power management operations on AWS Failing

Incident Report for HP Anyware

Resolved

The incident has been resolved and power management for AWS virtual machines is back online

Posted Dec 18, 2023 - 10:28 PST

Update

We are continuing to monitor for any further issues.

Posted Dec 18, 2023 - 09:02 PST

Monitoring

A fix has been applied and the team is continuing to monitor.

Posted Dec 18, 2023 - 08:37 PST

Identified

The issue has been identified and the response team is working on rolling out a resolution.

Posted Dec 18, 2023 - 07:46 PST

Investigating

We are currently investigating an issue that results in power management operations with virtual machines in AWS failing.
While we investigate this issue, a workaround at this time would be for administrators to log into AWS and power on virtual machines that may be required.

Posted Dec 18, 2023 - 07:05 PST

This incident affected: Anyware SaaS (Anyware Manager).